As a delivery service logistics sector company that prioritizes technology in its operations, J&T Express won the Indonesia Original Brand Award 2021. This business development commitment led J&T Express to be the best for the COD Courier category, receiving this award took place on Thursday July 16, 2021 virtually and aired via Youtube.
Organized by SWA and Business Digest, this award shows the company's best performance in terms of satisfaction, loyalty and level of brand advocacy, based on customer evaluations through an assessment based on survey results that have been conducted on 5000 respondents in 6 major cities in Indonesia including Medan, Jakarta, Bandung, Semarang, Surabaya and Makassar.
J&T Express Brand Manager, Herline Septia said that this achievement is a motivational boost for the company to always be committed and improve service quality and innovate to provide convenience for every customer who has entrusted delivery to J&T Express. "Even in the midst of a pandemic, we continue to maximize to be able to serve as one of the essential sectors," she said.
The achievement of this award is a form of J&T Express' seriousness in understanding the needs of the community which is able to adapt to increasing demand. J&T Express strives to facilitate delivery of various needs through a number of services other than regular delivery, namely J&T Eco for economical delivery, J&T Jemari for the choice of picking up packages via the nearest drop point, and the latest J&T Super service for premium delivery with guaranteed service level agreement (SLA). faster and more precise. The hope is that J&T Express can provide convenience for the community to become the delivery service of choice in supporting the economic business of small, medium and large scale local entrepreneurs.