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Information on Delivery Time Adjustment

Dear All J&T Express Customers,

We would like to inform you that there are shipping constraints with the following details:

  • Due to the application of the Work from Home system throughout Indonesia, delivery constraints have resulted in a number of buildings, offices, shopping centers, schools, and other entertainment venues.

  • There are delays in sending packages to Natuna/Ranai and Tarempa/Anambas Islands, Riau Islands Province, which were caused by the limitations of sea and air transportation due to uncertain schedules. 

  • There is a delay in sending packages to the Arjasa Islands, Sumenep Regency, East Java Province due to the absence of ship transportation caused by the repair of the pier until an unspecified time limit.

  • There is delay in sending packages from Ambon to Saumlaki City and vice versa, Tanimbar Islands Regency, Maluku Province, was due to limited air and sea transportation caused by bad weather.

  • There was a delay in packet scans that occurred on Simeulue Island, Aceh Province due to the absence of an internet network caused by earthquake shocks, resulting in damaged network fiber cables and breaking the fiber optic cables located on the seabed at km 23.8 off the coast of Bakongan to Simeulue Island.

  • There is a delay in sending packages to Muara Telang District, Makarti Jaya District, Muara Padang District and Air Salek District, Banyuasin Regency and Sungai Lalan District, Musi Banyuasin Regency and Air Sugihan District, Ogan Komering Illir Regency, South Sumatra Province, which was caused by damaged and muddy main road access. 

  • There is a delay in sending packages to Jorong and Kintap sub-districts, Tanahlaut regency, South Kalimantan province, which was caused by the flood disaster.

  • There is a delay in sending packages to Arut Selatan District and Kotawaringin Lama District, West Kotawaringin Regency, Central Kalimantan Province caused by the flood disaster.

  • There is a delay in sending packages to Baebunta District and South Baebunta District, North Luwu Regency, South Sulawesi Province caused by the flood disaster.

We apologize for the inconvenience caused. We will continue to maximize package delivery throughout Indonesia. Thank you for your attention.


Best regards,

J&T Express Management