Since joining J&T Express as a sprinter in 2019, Anugrah Sapto Hartono has seen his role as more than simply delivering parcels. His daily interactions with sellers have made him realize that couriers also play an important role in maintaining customer relationships and supporting their businesses.

“Couriers don’t just deliver parcels, we also play a role in marketing,” said Anugrah.

This perspective has shaped the way Anugrah approaches every pick-up. For him, earning sellers’ trust is an important part of the job. He makes an effort to maintain good communication, arrive on time for pick-ups, respond quickly when sellers encounter issues, and provide reliable service that encourages them to continue entrusting their deliveries to J&T Express.

“Our service has to be on time and responsive. If customers contact us about a problem, we have to respond immediately,” he explained.

His close relationships with sellers have also allowed Anugrah to witness their businesses grow firsthand, from initially sending only a few parcels to eventually handling much larger shipment volumes. For Anugrah, more parcels do not simply mean more work. Instead, he is happy to see them as a sign that the businesses of the customers he serves are growing.

He applies the same principle when making deliveries. One of the challenges he frequently encounters involves Cash on Delivery (COD) parcels, particularly when recipients refuse to make payment. To address this, Anugrah actively communicates with and educates recipients when delivering COD parcels. In his view, a returned parcel does not only affect his work as a courier, but can also mean a lost sales opportunity for the seller.

Working closely with sellers has also helped Anugrah recognize another opportunity within his profession. The better he performs across service, pick-ups, and deliveries, the greater his opportunity to benefit from that performance. Incentives have become one of the motivations that encourage him to consistently maintain his productivity.

“I’m very interested in the incentives provided by the company,” he said.

For Anugrah, being a courier offers opportunities that many people may not immediately recognize. The opportunity to earn incentives means that consistent performance and hard work can bring greater rewards. At the same time, the better the service he provides, the more trust sellers place in J&T Express for their deliveries.

Even so, Anugrah acknowledges that working as a courier is not always easy, although he believes the results can be rewarding when the job is approached seriously. This is particularly true during peak seasons such as the periods leading up to Eid al-Fitr and Christmas, when parcel volumes increase while delivery and pick-up schedules must continue to run side by side. Despite these challenges, Anugrah says he has never reached the point of wanting to leave the profession.

Anugrah’s consistency and determination have earned him the title of Five-Star Sprinter. However, he believes the achievement would not have been possible without the support of his supervisors and teammates who work alongside him every day.

“Be disciplined with your time, stay friendly with customers, remain humble, and work hard,” Anugrah said when asked about his approach to becoming a Five-Star Courier.***