While most people enjoy long holidays with their families, there are individuals who work tirelessly to keep operations running smoothly. One of them is Pak Doly, a dedicated Gateway Processing Staff member. With unwavering commitment, he oversees daily operations, particularly in the sorting division, ensuring that packages are delivered without disruption, even during national holidays.

As a leader in processing, Pak Doly bears significant responsibilities. He manages manpower to ensure seamless sorting and scanning of packages. His duties include organizing packages by destination, addressing items that fail to enter the system due to damaged barcodes, and manually sorting parcels that cannot be processed by automated systems. “There’s always a package issue every day, and we have to handle them one by one to make sure nothing gets stuck,” he explained.

Pak Doly has been part of J&T Express for five years. Starting as a regular processing staff member, he earned his promotion to leader through hard work and dedication. His journey began with a job referral from a friend. Despite being turned down initially due to a full quota, he persevered and was eventually accepted three months later.

His dedication shines during critical moments, such as peak season. He recalls one memorable instance when he had to work 12-hour shifts for two consecutive days due to an overwhelming influx of packages, compounded by flooding in Jakarta. “I was supposed to finish at 9 PM, but ended up working until midnight because of the overload. It was exhausting, but we all worked together to ensure the packages reached our customers,” he reminisced.

For Pak Doly, the greatest challenge in his role is managing manpower—not just in terms of numbers but also in harmonizing the diverse personalities of his team members. With experience and the right approach, he has successfully maintained smooth operations even in challenging situations.

When asked about his hopes and motivations, Pak Doly expressed his wish for J&T Express to continue thriving and for employees to enjoy better welfare. “I hope we can all stay loyal and happy here,” he concluded.

Pak Doly exemplifies relentless dedication behind the scenes at J&T Express. While many of us enjoy the comforts of a long holiday, there are people like him working hard to ensure that packages are delivered on time.