You can easily find out the shipping tariff, and check the nearest drop point (branch office) to your location through the application and website.
The facilities trace & tracking system will make you easier to track your packages' location during the shipping process.
J&T Express Drop points operate every day (including weekends, and National Holidays)
For non-corporate customers, the payments should be in cash when sending the package through drop point.
For corporate customers, the payment system can be made with special terms and conditions.
You can check J&T Express waybill number on J&T Express website www.jet.co.id or mobile application.
Waybill numbers will be given directly by J&T Express when the package is sent via drop point.
For proceed the claim, you can contact J&T Express call center 021-8066-1888. Then you can take the claim form at the nearest drop point and complete all the needed requirements.
You can tell the J&T Express drop point admin that you want to insure your shipment goods. Then, J&T Express will calculate your package insurance costs with a calculation 0.2% from the price of the invoice.
If you have made an insurance payment and completed all claim documents, then J&T Express will make a claim payment accordancing with the value of the goods, with maximum Rp. 20.000.000,- (Twenty Million Rupiah)
If you do not use shipping insurance, the claim will be paid 10 times of shipping rates, with maximum Rp. 1,000,000 - (One Million Rupiah).
For customers who intentionally send prohibited items or dangerous goods, according to Pasal 47 UU No. 38 Th. 2009, the customer will be sentenced to a maximum jail sentence of 5 (five) years or a maximum fine of Rp. 1,000,000,000 (One Billion Rupiah) and the delivery service provider (J&T Express) cannot be held liable for the incident.
You can contact our 24-hour customer service at 021-8066-1888.
Regular / EZ: shipping service throughout Indonesia with an estimated delivery time of 2-3 working days, depend on the delivery destination.
For a replacement address when the package has been sent, you can immediately contact the J&T Express call center at 021-8066-1888 for further assistance.
(Length x Width x Height) X 1 Kg / 6000
The calculation of shipping costs with wooden packing formula is: Actual Weight + (30% x Actual Weight)
If 30% x actual weight is less than 3Kg, it will be rounded to 3Kg.
For liquid goods delivery can only be done through landline routes. For now J&T Express has not served liquid shipping across the islands.
J&T International Standard Express services can be used at all J&T Express Drop Point and Collection Point, shipping to Singapore, Thailand, Malaysia and China.
The total shipping cost does not include import/export duties and tax. Customs fees can only be confirmed when the package arrives at the destination country and will be paid by the recipient. Other documents (if needed) for the clearance process are not the responsibility of J&T Express.
If the package fails to be delivered due to the recipient refuses to pay duty tax or refuses to accept the goods due to personal reasons, then the customs fees for the parcel will be borne by the sender. However, if the sender is not willing to pay and does not provide an answer within 15 days, then J&T Express has the right to take action on the packages.
If the sender attaches a shipping label from e-commerce platfrorm,
Make sure is attached to a flat surface, not folded and not bubbling
The box needs to be sealed by duct tape,
Make "#" form,
Make sure the duct tape is sealed tightly and not bubbling
Every goods must have an outer packaging or commercial packaging,
Cover goods by using bubble wrap, use at least three to five layers of bubble wrap depends on he fragility of he package,
Sealed the box by using duct tape tightly to avoid shocks that can cause damages
Size of the package must be bigger than J&T Express electronik receipt (25 cm x 15 cm)
Make sure the goods are packed by using cardboard box,
Cover the goods by using bubble wrap,use at least three to five layers of bubble wrap depends on the fragility of the package,
Use PE foam on each side of the box for a shock absorber,
Make sure the size of the goods is appropriate with the box
Every goods must have an outer packaging or commercial packaging,
Cover goods by using bubble wrap,
Use PE foam on each side of the box for a shock absorber,
Make sure the size of the goods is appropriate with the box
Fireworks
Ammunition/cartridges
Airbag inflators
TNT compositions
Flares
Aerosol
Gas Cylinder (filled)
Silicon
Fire Stop
Nail Polish
Gas CO2
Glue
Parfume
Paint Cans
Oil
Sanpoly
Toner
Gasoline gauge
Alkali metals
Alumunium phosephide
Carbon
Camphor
Oily fabrics
Organic peroxides
Oxidizing substances
Pesticide
Toner Powder
Insecticide
Radioactive materials
Corrosive Liquids
Crust cleaning liquid
Battery
Empty Tank
Emergency Battery
Laptop Battery
Power Bank
Dry Accu
Laptop
Insecticide
Zippo
Digital Scale
Mic
Dinamo
Cylinder head
Magnet
Lithium Battery
Fireworks
Ammunition/cartridges
Airbag inflators
TNT compositions
Flares
Aerosol
Gas Cylinder (filled)
Silicon
Fire Stop
Nail Polish
Gas CO2
Glue
Parfume
Paint Cans
Oil
Sanpoly
Toner
Gasoline gauge
Alkali metals
Alumunium phosephide
Carbon
Camphor
Oily fabrics
Organic peroxides
Oxidizing substances
Pesticide
Toner Powder
Insecticide
Radioactive materials
Corrosive Liquids
Crust cleaning liquid
Battery
Empty Tank
Emergency Battery
Laptop Battery
Power Bank
Dry Accu
Laptop
Insecticide
Zippo
Digital Scale
Mic
Dinamo
Cylinder head
Magnet
Lithium Battery
All kinds of ammunitions, firearms, bullets, grenades, bombs, etc
Easily explosive materials like explosive materials & detonator, gunpowder, firecrackers, etc
All kinds of flammable material, including liquid, gas and solid chemistry. Like gasoline, kerosene, alcohol, varnish, diesel fuel, aerosol/ spray tube, lighters, gas holder, phosphorus, sulfur, matches, etc
All kinds of narcotic drugs like, opium (including flowers, sprout and opium leaf), morn, cocaine, heroin, marijuana, methamphetamine, ephedrine, and other related products
All kinds of corrosive materials like sulfuric acid, hydrochloric acid, nitric acid, organic solvents, pesticide, hydrogen peroxide, and other hazardous chemicals
Various types of radioactive elements and its depository like uranium, cobalt, radium and plutonium
Goods that endanger national security and stability of publication for social and political like, propaganda materials and its printing materials etc
Various goods that can harm health, like animal bones or other limbs, animal organs, unproccesed animal skins, and animal bones without or before safely process
Goods that are prohibited to be circulated according to laws and regulation of country like, document, state secret information, currency, counterfeit money, all kinds of securities paper, replica weapons, sharp weapon, art goods, rare animals and finished product
Goods with inappropriate packaging, which can endanger, caused pollution, or goods that can pollute partial or total part of other shipment
All kinds of ammunitions, firearms, bullets, grenades, bombs, etc
Easily explosive materials like explosive materials & detonator, gunpowder, firecrackers, etc
All kinds of flammable material, including liquid, gas and solid chemistry. Like gasoline, kerosene, alcohol, varnish, diesel fuel, aerosol/ spray tube, lighters, gas holder, phosphorus, sulfur, matches, etc
All kinds of narcotic drugs like, opium (including flowers, sprout and opium leaf), morn, cocaine, heroin, marijuana, methamphetamine, ephedrine, and other related products
All kinds of corrosive materials like sulfuric acid, hydrochloric acid, nitric acid, organic solvents, pesticide, hydrogen peroxide, and other hazardous chemicals
Various types of radioactive elements and its depository like uranium, cobalt, radium and plutonium
Goods that endanger national security and stability of publication for social and political like, propaganda materials and its printing materials etc
Various goods that can harm health, like animal bones or other limbs, animal organs, unproccesed animal skins, and animal bones without or before safely process
Goods that are prohibited to be circulated according to laws and regulation of country like, document, state secret information, currency, counterfeit money, all kinds of securities paper, replica weapons, sharp weapon, art goods, rare animals and finished product
Goods with inappropriate packaging, which can endanger, caused pollution, or goods that can pollute partial or total part of other shipment
DELIVERY TERMS AND CONDITIONS
When using the Delivery Service or handover Consignment to J&T (either manually or electronically through the Official Website or J&T application), you as a "Sender" acknowledge that you have read, know, understood, and agreed, on your behalf and/or on behalf of other parties having interest in the Consignment, that this delivery terms and conditions, along with their respective changes from time to time ("Terms and Conditions") below apply and the Sender agrees that the Terms and Conditions constitute a binding agreement between Sender and J&T.
1. DEFINITION
1.1 "J&T” means PT Global Jet Express, or J&T Express.
1.2 “Consignment” means any goods or documents sent with one airway bill and transported by any means J&T chooses, including by air, land or other modes of transportation that are transported with the provisions stated in this Terms and Conditions.
1.3 “Official Website” means J&T’s website, i.e. www.jet.co.id.
1.4 “Delivery Service” means delivery/shipment delivery services carried out by J&T at the request of the Sender.
1.5 “Sender” means the user of the Delivery Service as well as the owner and/or the person who has the power to deliver the Consignment to J&T.
1.6 “Recipient” means the party receiving the Consignment from the Sender.
1.7 “Substitute Recipient" means a party entitled to receive Consignments for and on behalf of the Recipient, including family members, household assistants, housekeepers, security guards, superiors, secretaries, co-workers, receptionists, or any party in accordance with J&T's judgment and opinion may receive Consignments at the Recipient's address.
2. GENERAL PROVISIONS
2.1 All Delivery Services are carried out by J&T based on this Terms and Conditions.
2.2 J&T and Sender can agree on special provisions that waive or have not been regulated in this Terms and Conditions in a separate agreement. For the avoidance of doubt, in the event of a conflict in this Terms and Conditions and the special provisions, the special provisions shall apply.
2.3 Any use of terminology or other words in the singular form will include the plural form and vice versa according to the context in this Terms and Conditions.
2.4 If J&T does not exercise its rights based on this Terms and Conditions, the Sender releases J&T from responsibility, any costs or other losses, and demands from any party regarding J&T's rights that are not exercised or carried out by J&T as stipulated in this Terms and Conditions.
2.5 J&T may review and amend this Terms and Conditions at J&T's sole discretion from time to time, to ensure that this Terms and Conditions are consistent with J&T's internal policies in the future, and/or changes to legal requirements or applicable laws and regulations.
2.6 If J&T decides to change this Terms and Conditions, J&T will publish those changes on the Official Website. The Sender agrees that the Sender will be responsible to review this Terms and Conditions regularly from time to time for the latest information related to the Delivery Service.
2.7 Sender agrees that J&T has the final right to interpret this Terms and Conditions if there are differences in interpretation or understanding of the provisions in this Terms and Conditions.
2.8 This Terms and Conditions are subject to and interpreted according to the laws of the Republic of Indonesia.
3. SENDER'S OBLIGATIONS AND RESPONSIBILITIES
3.1 The Sender must include the identity (such as name, address and telephone number) of the Recipient and the Sender correctly, accurately and completely.
3.2 The sender must provide true, accurate and complete notification regarding the contents, nature, weight and value of the Consignment.
3.1 The Sender must pack the Consignment properly and be responsible to protect the contents of the Consignment during delivery according to the J&T packaging guidelines and procedures (www.jet.co.id/information/packaging). If a loss and/or damage occurs due to imperfect packaging or not in accordance with the J&T packaging guidelines and procedures (www.jet.co.id/information/packaging), then such loss and/or damage becomes the responsibility of the Sender and not the responsibility of J&T.
3.4 J&T has the right to refuse Consignments which according to J&T: (i) the Recipient's address and shipping information are unclear, (ii) packaging that is not in accordance with J&T's packaging guidelines and procedures, and/or (iii) contains items that are prohibited by laws and regulations or this Terms and Conditions.
3.5 Incorrect description or information regarding the Consignment is entirely the responsibility of the Sender and hereby the Sender frees and will be responsible to J&T for any actions, claims, sanctions and fines arises from such incorrectness.
4. DELIVERY SERVICE FEES
4.1 J&T has the right to pay the Delivery Service fee based on the weight, type, level, distance and volume of the Consignment specified by J&T as stated on the Official Website (www.jet.co.id) or other media specified by J&T.
4.2 J&T has the right to weigh Consignments and the results of this weighing will be a reference for billing.
5. PROHIBITED CONSIGNMENTS AND DELIVERY INSPECTION
5.1. J&T has the right at any time to open and inspect the Consignment to ensure that the Consignment can be delivered and does not violate the applicable laws or J&T policies.
5.2. J&T has the right not to deliver Consignments that are prohibited by these Terms and Conditions and/or according to J&T can harm and/or harm J&T, J&T employees, J&T agents, and/or other parties. The Sender will be responsible to J&T, indemnify, and release J&T from (i) responsibility for transporting the Consignment and (ii) all forms of claims, lawsuits, or demands or sanctions from any third party arise since J&T prohibits the delivery of several goods such as bodies or parts thereof, live or dead animals, illegal drugs, weapons, ammunition, flammable materials, high-value art according to J&T, securities, money, precious metals, gold, jewelry high value according to J&T or the like, and goods that are prohibited by applicable law in Indonesia or based on the policies that apply at J&T (www.jet.co.id/information/terms). In addition, the Sender will also bear any costs or other losses and claims from any party to J&T for not sending the Consignment.
6. LIMITATION OF INDEMNIFICATION AND CONSIGNMENT ADDITIONAL PROTECTION
6.1. The Sender is responsible to protect the Consignment, and can use additional protection for the Consignment from J&T ("Additional Protection") with the Additional Protection terms and conditions set apart from this Terms and Conditions.
6.2. J&T is only responsible for lost and/or damaged Consignments caused by J&T's fault.
6.3. Unless otherwise stated in the terms and conditions published by J&T on the Official Website, the maximum compensation value given by J&T is as follows:
a. for Consignment without Additional Protection, the maximum compensation value or liability from J&T for lost or damaged Consignment (i) in the form of documents, the compensation value is in accordance with the value of reapplication of documents (if there are more than 1 (one) document in 1 (one) Consignment, only 1 (one) document with the highest value will be compensated based on J&T's calculations with a maximum value of IDR 100,000 (one hundred thousand Rupiah) and (ii) other than documents, compensation is 10x (ten times) the cost of sending or the value of the Consignment, whichever is the lowest, with a maximum compensation value of IDR 1,000,000 (one million Rupiah).
b. for Consignments with Additional Protection, the value of compensation or liability for the damaged or lost Consignment (i) in the form of documents, the value of compensation is in accordance with the value of remanufacturing documents (if there are more than 1 (one) document in 1 (one) Consignment, only 1 (one) document with the highest value) will be compensated based on J&T calculations up to a maximum value of IDR 2,000,000 (two million Rupiah) and (ii) other than documents, the compensation is at the value of the Consignment with a maximum value of IDR 20,000,000 (twenty million Rupiah).
6.4. J&T's liability is limited to direct loss and/or damage to the Consignment and is subject to the limitations of J&T's liability in this Terms and Conditions. J&T is not responsible for any indirect loss and/or damage (including, but not limited to, loss of profit, income, interest, business), even though the indirect loss and/or damage is caused by J&T's fault and/or negligence.
7. DELIVERY TIME AND FORCE MAJEURE
7.1. In implementing the Delivery Service, J&T does not guarantee the delivery time for each Consignment and the delivery schedules (if any) are non-binding. Thus, J&T is not responsible for delays in Delivery Service, unless otherwise specified by special terms and conditions.
7.2. J&T will not be responsible for any damage and/or loss suffered by the Sender caused by events and/or matters beyond the control or ability of J&T which includes, but is not limited to:
a. any damage or loss relating to the nature or characteristics of the Consignment;
b. any actions or omissions by parties who do not work at J&T – for example Sender, Recipient, Substitute Recipient or other third parties; and/or
c. pandemic, epidemic, endemic, war, fuel shortage or increase, continuous telecommunications disruption, power outages, natural disasters (including among others: earthquakes, typhoons, floods, volcanic eruptions), terrorism, coups, state emergencies or area, riots or civil commotion, changes in laws and regulations and government policies in the economic and monetary fields and/or demonstrations.
8. CLAIMS
8.1. Submission of claims for (i) damage, either partially or completely, or partial loss of the Consignment must be submitted by the Sender to J&T no later than 3 (three) calendar days from receipt of the Consignment by the Recipient or Substitute Recipient along with documents and video opening of the Consignment, or (ii) complete loss of the Consignment must be submitted by Sender to J&T within 30 (thirty) calendar days for non-document Consignments and 90 (ninety) calendar days for document Consignments since J&T receive the Consignment.
8.2. Demand or claim for compensation by Sender can only be made once per Consignment. By providing compensation by J&T for claims for loss or damage, either in part or in full for the Consignment, J&T is released from all obligations and responsibilities that may exist related to the Consignment, and the Sender guarantees J&T that there is no and there will be no dispute or other claims, arising directly or indirectly, from or in connection with the Submission at a later date.
8.3. If no claim is filed by the Sender within the period mentioned above, then the Consignment is deemed to have been received by the Recipient without being accompanied by a claim, and the Sender releases J&T from any claim on the Consignment.
9. UNACCEPTED CONSIGNMENTS
9.1. If within 2 (two) calendar days from (i) the shipment fails to be delivered other than due to J&T's error (for example, the recipient's address is unclear or cannot be found, the recipient refuses the shipment, the recipient is not available or cannot be contacted, etc.) and ( ii) notification from J&T to the Sender that the Shipment failed to be delivered, the Sender is obliged to confirm whether they are willing to receive the Shipment back or not.
9.2. If the Sender fails to confirm whether to receive the Shipment back or not after 2 (two) calendar days of J&T's notification, then the Sender gives J&T the irrevocable right to:
a. Store Shipment and/or sell Shipment; or
b. Destroy Shipment.
Last Updated:
14 September 2023
WEBSITE TERMS AND CONDITIONS
When accessing J&T official pages under www.jet.co.id domain address ("J&T Website"), you as "User" acknowledge to have read, understood, comprehended and agreed to all contents of the terms and conditions of use of J&T Website ("Terms and Conditions") applicable below. The User agrees that these Terms and Conditions constitute a valid and binding agreement between the User and Us. If the User does not agree to any or all of the Terms and Conditions, please do not access the J&T Website.
1. DEFINITION
1.1 “Us” or “J&T” means PT Global Jet Express.
1.2 “Cookies” means as defined in Article 2.
1.3 "User" means you, the party accessing the J&T Website.
1.4 "Third Party Websites" means as defined in Section 4.1.1.
The definitions set out above apply to the Terms and Conditions, privacy policy (www.jet.co.id/information/terms), and Cookies policy (www.jet.co.id/information/terms) on the J&T Website.
2. COOKIES
We use Cookies on the J&T Website.
Cookies are small text files that are placed on your computer or mobile device when you access a website ("Cookies"). Cookies are used by the J&T Website to enable certain area functionality to make it easier for Users.
We participate in interest-based advertising (online behavior). This means that third parties may use technologies, such as Cookies on the User's web browser, to identify You on the J&T Website so that they can provide advertisements about products and services tailored to the User's behavior when using the web browser, or the User may see Our advertisements on other websites based on the User's behavior when using the web browser.
However, the User can make the choice to make modifications or choose to refuse the use of Cookies at any time through the User's web browser settings preferences or Cookies settings on the J&T Website in accordance with the J&T Cookies policy (www.jet.co.id/information/terms).
If the User chooses to block Cookies or disable certain Cookies, the User may not be able to use certain features and functions of the J&T Website.
3. INTELLECTUAL PROPERTY RIGHTS AND LICENSES
3.1 Unless otherwise stated, We are the owner or licensee of all intellectual property rights in the J&T Website, including any trademarks, and materials published therein. All of Our intellectual property rights are protected by applicable laws and regulations in Indonesia.
3.2 Users are prohibited from copying, duplicating, distributing, and/or republishing any part of the J&T Website.
3.3 When Users upload content to the J&T Website, Users give Us non-exclusive, perpetual, irrevocable, royalty-free, sub-licensed rights to exercise any and all copyright, publicity, trademark and intellectual property rights that Users have.
4. HYPERLINK
4.1 Links to Third Party Sites
4.1.1 The J&T Website may contain links to third party websites ("Third Party Websites"). These Third Party Websites are solely for the purpose of sourcing information and improving the User experience. We do not encourage, advocate, approve, guarantee or introduce any third party or services/products within Third Party Websites. We will not be responsible as to the correctness, accuracy or quality of any content found in Third Party Websites. If the User decides to access the Third Party Website, then the User is deemed to agree to the terms and conditions in the Third Party Website and the User does so at his own risk and hereby releases and releases J&T from any losses and losses that may be suffered by the User.
4.1.2 If the User finds any link on the J&T Website that violates the applicable laws and regulations, the User may contact and notify Us at any time. We will review the links that Users report, but We are not obliged to remove such links and respond to Users directly. We will not be responsible as to the correctness, accuracy or quality of any content or information linked in the J&T Website.
4.2 Links to J&T Website
4.2.1 Users must obtain Our prior written consent before establishing links of any kind from other websites to the J&T Website. We will not be responsible for the correctness, accuracy or quality of any content found in any other website that includes a link to the J&T Website. Any other website or device linked to the J&T Website or any page available within the Website J&T that has been approved by us in advance, is prohibited from:
a. duplicate the content contained in the J&T Website;
b. present false or deceptive information in any way about J&T's services; and
c. use Our intellectual property rights without Our prior written consent.
4.2.2 Any website linked to the J&T Website is prohibited from uploading or using any words or content that contains elements of ethnicity, religion, race and inter-group (SARA), threatening, discriminatory, demeaning, or other things that are considered not in accordance with values and norms based on applicable laws and regulations. We reserve the right to take necessary action for violations of this provision, including but not limited to requests to remove content from websites that have links to the J&T Website.
5. IFRAMES
Without Our prior written consent, the User or any third party is not allowed to frame the J&T Website.
6. USER PRIVACY
We process data and information about Users in accordance with Our privacy policy contained in the J&T Website (www.jet.co.id/information/terms). By accessing the J&T Website, the User consents to the processing of the User's data and information by Us.
7. DENIAL
7.1. Content on the J&T Website may contain technical inaccuracies or typographical errors. Content may be changed, updated or deleted without notice to you. We may also create content and programs related to services provided by Us as described on the J&T Website which are subject to change at any time without notice.
7.2. This J&T Website and its contents are provided by Us "as is" and "as available" without representations or warranties of any kind either express or implied. We expressly disclaim all express and implied warranties.
7.3. J&T shall not be liable to the User or any third party for any damages, whether direct (loss of User's programs or data), indirect (such as loss of revenue, consequential loss, loss of profits, business interruption, loss of reputation, etc.), arising out of or in connection with this J&T Website, and/or use of software equipment related to the J&T Website. The User hereby releases Us from any liability to the User or any third party for the use of the J&T Website.
7.4. J&T shall not be liable for any loss or damage (whether direct or indirect) resulting from or relating to Third Party Websites, Third Party Website content accessed via links within J&T Websites, and Users hereby release Us from any liability to Users for the use of Third Party Website links within J&T Websites.
PRIVACY POLICY
When accessing the official J&T website under address www.jet.co.id domain address ("J&T Website") for the purpose of using the Delivery Service (either manually or electronically using the J&T Website), registering an account on the J&T Website, job applications through the J&T Website, using the J&T’s application, and/or contacting J&T customer service, You acknowledge and agree that You accept the practices, requirements, and/or policies described in our privacy terms and conditions ("Privacy Policy"), and You hereby gives permit to us to collect, process, analyse, display, use, send, disclose, protect, and store Your personal information. If You do not allow to collect, use, send, disclose, protect and store the acquisition, collection, processing, analysis, storage, display, announcement, transmission, distribution and destruction of Your Personal Data as described in this Privacy Policy, please do not use the Delivery Service (either manually or electronically using the J&T Website), register an account on the J&T Website, apply for jobs through the J&T Website, use the J&T’s application, and/or contact J&T customer service. If We change Our Privacy Policy, We will upload these changes on the J&T Website.
This Privacy Policy explains how We collect, use, send, disclose, protect and store Your Personal Data.
1. DEFINITIONS
1.1 “You” means you, the party accessing the J&T Website, using the Delivery Service, and/or accessing the J&T’s application.
1.2 “Cookies” means as defined in Article 4.
1.3 “Personal Data” means as defined in Article 2.
1.4 "We" or “J&T” means PT Global Jet Express.
1.5 “Delivery Service” means delivery/shipment of Consignment carried out by J&T at the request of the Sender.
1.6 “Service Provider” means as defined in Article 8.1.
1.7 “Third Party Websites” as defined in Article 9.
1.8 “Purpose” means as defined in Article 3.
2. SCOPE OF PERSONAL DATA
The scope of Personal Data covered in this Privacy Policy is as follows:
a. name;
b. address;
c. gender;
d. phone number;
e. email address;
f. IP address;
g. the type of browser used;
h. the date and time spent on the J&T Website; and
i. data or other information that You provide to us or that we collect from you, including data and information belonging to third parties. ("Personal Data")
3. PERSONAL DATA USE
We may use the Personal Data collected for the following purposes ("Purposes"):
a. identify and register You to administration, verify, deactivate, or manage Your account;
b. processing job applications;
c. notify You of transactions or activities that occur;
d. communicate with You and send You information;
e. notify You of any updates to the J&T Website or changes to the Delivery Services provided by Us;
f. process and respond to inquiries and suggestions received from You;
g. maintain, develop, test, enhance and personalize the J&T Website to meet Your needs and preferences;
h. sending You direct marketing communications, advertisements, surveys and information and information about special offers or promotions from Us; and/or
i. for other purposes permitted by applicable laws and regulations.
4. USE OF COOKIES
We use Cookies on the J&T Website.
Cookies are small text files that are placed on Your computer or mobile device when You access a website (“Cookies”). Cookies are used by the J&T Website to enable the functionality of certain areas for Your convenience.
We participate in interest-based (online behavioural) advertising. This means that third parties may use technology, such as Cookies on Your web browser, to identify You on the J&T Website so that they can provide advertisements about products and services that are tailored to Your behaviour when using a web browser, or You may see our advertisements on the site. other websites based on Your behaviour when using a web browser.
However, You can choose to modify or choose to refuse the use of Cookies at any time through Your web browser settings preferences or Cookies settings on the J&T Website in accordance with J&T's Cookies policy (www.jet.co.id/information/terms).
If You choose to block Cookies or disable certain Cookies, You may not be able to use certain features and functions of the J&T Website.
5. TRANSFER OF PERSONAL DATA TO OUTSIDE THE TERRITORY OF THE REPUBLIC OF INDONESIA
We may transfer or permit the transfer of Your Personal Data outside the jurisdiction of the Republic of Indonesia for any of the purposes set out in this Privacy Policy. We will send Your Personal Data outside the jurisdiction of the Republic of Indonesia in accordance with the procedures and procedures of the laws in force in the Republic of Indonesia.
6. DISCLOSURE OF PERSONAL DATA
6.1. You agree that We may disclose Personal Data, including but not limited to:
a. comply with law enforcement processes;
b. fulfil Our legal obligations;
c. fulfil the obligations of the contract between You and Us;
d. business transaction — there is a possibility where We decide to sell, buy, merge, or rearrange Our business, and the transaction may involve disclosing Personal Data to third parties relating to the business transaction (“Transaction”);
e. comply with requests from any government or regulatory authority that has jurisdiction over Us;
f. to protect Your personal or public safety;
g. to fulfil the public interest, or public service;
h. respond to Your requests for customer service; and/or
i. protect Our rights, property or personal safety, You and/or the public.
6.2. We may disclose Your Personal Data to other third parties consisting of:
a. Our subsidiaries and affiliates;
b. Our shareholders or any party related to the Transaction;
c. agents and other third parties that We use to support our Delivery Services; and/or
d. authorities or government agencies that have jurisdiction over Us.
6.3. We will not disclose Your sensitive information for any purpose, other than the disclosure purposes set out in this Privacy Policy, unless We have Your consent
7. PERSONAL DATA SECURITY
The security of Your Personal Data is very important to Us and We will take several steps to protect the security of Your Personal Data in accordance with the procedures and procedures regulated by the applicable laws and regulations.
8. SERVICE PROVIDER
8.1. You agree that We may employ third parties for the purpose of assisting Us in processing Personal Data ("Service Providers") while still paying attention to and complying with the applicable laws and regulations.
8.2. Service Providers have access to Your Personal Data and can only access or process Your Personal Data based on Our instructions.
9. LINK TO OTHER SITES
The J&T Website may contain links to Third Party Website (“Third Party Website”). These Third Party Website are solely for the purpose of information resources and improving Your experience, and We do not encourage, recommend, approve, guarantee, or introduce any third parties or services/products in Third Party Website. We will not be responsible for the correctness, accuracy or quality of any content found on Third Party Website. If You decide to access a Third Party Website, then You are deemed to have agreed to the terms and conditions on the Third Party Website and You do so at Your own risk and hereby release and release Us from any losses and losses that may be suffered by You.
10. CHILD PRIVACY
We may unintentionally collect and/or store Personal Data from children under the age of 18 (eighteen) years. Any processing of Personal Data of children under the age of 18 (eighteen) that is done intentionally will be carried out based on the consent of their parents or guardians.
11. CHANGES TO THE PRIVACY POLICY
We may review and change this Privacy Policy at Our own discretion from time to time, to ensure that this Privacy Policy is consistent with Our internal policies in the future, and/or changes to legal requirements or applicable laws and regulations. If We decide to change this Privacy Policy, We will publish those changes on the J&T Website. You agree that it is Your responsibility to review this Privacy Policy regularly from time to time for the latest information regarding the processing and protection of Personal Data.
If You continue to use the Delivery Service (either manually or electronically using the J&T Website), register an account on the J&T Website, apply for jobs through the J&T Website, use the J&T’s application, and/or contact our customer service, You acknowledge and agree that You accept this Privacy Policy and any changes thereto from time to time.
12. STORAGE OF PERSONAL DATA
We may store Personal Data in the following ways:
a. stored in a database owned by Us when You register an account on the J&T Website;
b. saved when submitting a job application through the J&T Website;
c. stored in the form of physical records when You use the Delivery Service; and/or
d. stored in Our call records when contacting Our Customer Service,
in the manner and conditions stipulated by the applicable laws and regulations.
13. RIGHTS WITH RESPECT TO PERSONAL DATA
You have rights with respect to Personal Data as follows:
a. Access Rights
You have the right to access Personal Data that is processed by Us in accordance with applicable laws and regulations.
b. The Right to Amend Personal Data Recording Errors
You have the right to ask Us to change Your Personal Data if there is a recording error in Our system and We are in accordance with the applicable laws and regulations.
c. Right to Deletion and Extermination
1. Deletion
We may delete Your Personal Data in case of:
i. Personal Data is no longer needed to achieve the purpose of processing Personal Data;
ii. You have withdrawn Your consent to process Personal Data;
iii. You have requested for the deletion of Your Personal Data;
iv. Processing of Personal Data by Us is not accurate and in accordance with the Personal Data that You provide; and/or
v. Personal Data is obtained and/or processed in a way that violates the law.
2. Destruction
We may destroy Your Personal Data in case of:
i. The retention period of Personal Data has expired;
ii. You have requested that Your Personal Data be destroyed;
iii. Your Personal Data is not related to the completion of the legal process of a case; and/or
iv. Personal Data is obtained and/or processed in a way that violates the law.
d. Right to Restrict Processing
You have the right to ask Us to do limited processing of Personal Data in terms of:
i. the accuracy of the Personal Data is rejected by You because it is not accurate and in accordance with the Personal Data that You provide;
ii. processing of Personal Data is carried out in a way that violates the law;
iii. Personal Data is no longer required for the Purposes under this Privacy Policy; or
iv. You object to the processing of Personal Data.
e. Right to End Data Processing
You have the right to end processing of Personal Data used for the purpose of:
i. direct marketing (direct marketing);
ii. scientific or historical or statistical research (scientific or historical research or statistical research);
iii. automatic system (automatic system); or
iv. other special situations as stipulated in the applicable laws and regulations.
f. The Right to Obtain User-Friendly Data
You have the right to obtain and/or use Personal Data from Us in a form and/or format that is commonly used or can be read by electronic systems.
14. CONTACT US & MORE INFORMATION
If You have questions regarding the Privacy Policy, please contact us through the "Contact Us" feature on the J&T Website.
Last Updated:
14 September 2023
COOKIES POLICY
1. INTRODUCTION
1.1 When accessing J&T official pages under www.jet.co.id domain address (“J&T Website”), you as “User” acknowledge have read, understood, comprehended, and have given consent to Us to use Cookies in accordance with the Cookies policy on J&T Website applicable below (“Cookies Policy”), and the User agrees that the Cookies Policy is a binding agreement between the User and Us. User is advised to read to the end in order to understand the types of Cookies and what information is used
1.2 User can determine the choice to make modifications or choose to refuse the use of Cookies at any time through the User’s web browser setting preferences or Cookies settings on the J&T Website in accordance with J&T’s Cookies Policy.
1.3 If the User blocks Cookies or chooses to disable certain Cookies, the User may not able to use certain features and functions of the J&T Website.
2. WHAT ARE COOKIES?
Cookie (collectively called "Cookies") in general are small files that are sent or downloaded to browsers, applications, or hardware that can be used to access websites, and remember the actions and/or preferences or configurations of Users when accessing the website
3. PURPOSE OF COOKIES
For the sake of continuity and optimizing the performance of J&T Website, we use Cookies as follows:
a. Cookies associated with the account
If the User registers an account on the J&T Website, We will use Cookies for processing registration and administrative data. These cookies will usually be deleted when the User logs out of the User's account, but We will remember the User's preferences in using the J&T Website.
b. Log in related cookies
The J&T Website uses Cookies when Users log into an account so that We can remember User information. The use of these Cookies will help the User does not need to fill in account information every time the User logs into the J&T Website. These cookies will usually be deleted when the user logs out of the account so that the user's personal data is maintained.
c. Cookies related to the Delivery Service process
The J&T Website offers e-commerce and payment facilities (using delivery services and making payments to J&T using J&T Website) ("Orders"), so that some Cookies will be essential to ensure that User Orders can be remembered between pages of the J&T Website in order for Us to process Orders correctly.
d. form related Cookies
When the User fills in data through forms such as those found on the contact page or when the User fills an Order, Cookies can remember the User's data for the completion of subsequent forms.
e. Marketing related Cookies
When the User accesses J&T Website or J&T application, Cookies on the User's web browser are used to identify the User on the J&T Website so that the third parties can provide advertisements about products and services tailored to the User's interests. Users may see advertisements on J&T Website that are tailored to the User's behavior when using a web browser or Users may see Our advertisements on third party websites based on the User's behavior when using a web browser.
4. CONTACT US & MORE DETAILS
If Users have any questions regarding Cookies, please contact Us through the "Contact Us" feature on the J&T Website.
To find out more about how We protect Your privacy when using Our website, please see our (www.jet.co.id/information/terms) privacy policy further.
Last Updated:
14 September 2023
SYARAT DAN KETENTUAN PERLINDUNGAN TAMBAHAN
Syarat dan Ketentuan Perlindungan Tambahan (“S&K Perlindungan Tambahan”) ini merupakan syarat dan ketentuan khusus yang mengatur tentang Perlindungan Tambahan yang disediakan oleh J&T dan dapat digunakan oleh Pengirim untuk melindungi Kiriman. Hal-hal yang telah diatur dalam Syarat dan Ketentuan (www.jet.co.id/information/terms) akan tetap berlaku sepanjang tidak bertentangan dengan S&K Perlindungan Tambahan ini. Dalam hal terjadi pertentangan dalam S&K Perlindungan Tambahan ini dan Syarat dan Ketentuan (www.jet.co.id/information/terms), maka yang berlaku adalah S&K Perlindungan Tambahan ini.
1. DEFINISI
Kecuali didefinisikan lain di bawah ini, setiap penggunaan terminologi atau kata-kata lain dalam bentuk tunggal akan mencakup bentuk jamak dan sebaliknya disesuaikan dengan konteks dalam Syarat dan Ketentuan (www.jet.co.id/information/terms):
1.1 “Bukti Nilai Kiriman” berarti struk, kwitansi pembayaran, nota pembelian dan/atau dokumen lainnya yang dapat membuktikan Nilai Kiriman.
1.2 “Nilai Kiriman” berarti nilai atau harga Kiriman berdasarkan Bukti Nilai Kiriman.
2. KETENTUAN UMUM
2.1 Pengirim dapat menggunakan Perlindngan Tambahan ketika menggunakan Layanan Kiriman atau menyerahkan Kiriman kepada J&T (baik secara manual atau elektronik dengan menggunakan Laman Resmi atau aplikasi J&T) dengan menginformasikan Nilai Kiriman melalui media yang ditetapkan oleh J&T.
2.2 Pengirim setuju bahwa Nilai Kiriman yang diinformasikan oleh Pengirim kepada J&T akan menjadi acuan penagihan biaya Perlindungan Tambahan dan jumlah ganti rugi yang akan diberikan oleh J&T atas kehilangan dan/atau kerusakan Kiriman.
2.3 Meskipun telah menggunakan Perlindungan Tambahan, Pengirim mengetahui, memahami dan menyetujui bahwa hal tersebut tidak menghilangkan tanggung jawab Pengirim untuk melindungi Kiriman sesuai Syarat dan Ketentuan, Panduan dan Prosedur Pengemasan dan/atau syarat ketentuan lainnya yang berlaku.
2.4 Pengirim setuju bahwa J&T memiliki hak terakhir untuk menginterpretasikan S&K Perlindungan Tambahan ini apabila terdapat perbedaan penafsiran atau pengertian mengenai ketentuan-ketentuan di dalam S&K Perlindungan Tambahan ini, termasuk memutuskan Bukti Nilai Kiriman dapat dijadikan dasar pemberian ganti rugi kepada Pengirim atau tidak.
3. BIAYA PERLINDUNGAN TAMBAHAN
3.1 Untuk dapat menggunakan Perlindungan Tambahan, Pengirim wajib membayar J&T biaya sebesar 0,2% x Nilai Kiriman.
Ilustrasi :
4. JENIS KIRIMAN DAN BATASAN GANTI RUGI
4.1 Perlindungan Tambahan tersedia untuk seluruh jenis barang dan dokumen, yang tidak termasuk ke dalam barang-barang ang dilarang oleh Syarat dan Ketentuan, hukum yang berlaku di Indonesia ataupun berdasarkan kebijakan yang berlaku di J&T (www.jet.co.id/information/terms) dan yang tercantum di dalam Daftar Dokumen & Nilai Ganti Rugi di bawah ini.
4.2 Nilai ganti rugi maksimal yang diberikan J&T atas Kiriman berupa dokumen sesuai dengan nilai pembuatan ulang dokumen yang tercantuk di dalam Daftar Dokumen & Nilai Ganti Rugi di bawah ini.
DAFTAR DOKUMEN & NILAI GANTI RUGI
| ||
No.
|
Jenis Dokumen
|
Nilai Ganti Rugi
|
1. | Akta Kelahiran | Rp 300.000 |
2. | Kartu Tanda Penduduk (KTP) | Rp 200.000 |
3. | Kartu Keluarga | Rp 200.000 |
4. | Passport | Rp 1.000.000 |
5. | Visa Eropa | Rp 2.000.000 |
6. | Visa Amerika/Kanada | Rp 3.000.000 |
7. | Visa Asia | Rp 1.000.000 |
8. | Dokumen Perbankan (Letter of Credit / Bank Garansi) | Rp 1.000.000 |
9. | BPKB Mobil | Rp 4.000.000 |
10. | BPKB Motor | Rp 3.000.000 |
11. | STNK Mobil | Rp 2.500.000 |
12. | STNK Motor | Rp 1.500.000 |
13. | Mutasi kendaraan (mobil/motor) | Rp 1.000.000 |
14. | Kir kendaraan | Rp 1.000.000 |
15. | SIM A | Rp 650.000 |
16. | SIM B/B1/B2 | Rp 1.200.000 |
17. | SIM C | Rp 600.000 |
18. | SIM Internasional | Rp 650.000 |
19. | Sertifikat training/seminar/workshop yang dikeluarkan oleh instansi pemerintah atau instansi pelatihan khusus | Rp 1.000.000 |
20. | Sertifikat training/seminar/workshop (non-pemerintahan, non-instansi) | Rp 250.000 |
21. | Sertifikat training/seminar/workshop (yang dikeluarkan oleh Lembaga Pendidikan formal non-formal/organisasi resmi dibawah naungan Lembaga Pendidikan) | Rp 250.000 |
22. | Surat Keputusan/SKEP/SK (pengangkatan/penetapan jabatan/pemindahan tugas/putusan pensiun) | Rp 500.000 |
23. | Akta (Perjanjian) Jual beli (tanah, bangunan, rumah, apartemen, ruko, motor, mobil dll.) | Rp 1.500.000 |
24. | Sertifikat tanah | Rp 2.000.000 |
25. | Dokumen tender | Rp 2.000.000 |
26. | Ijazah | Rp 500.000 |
27. | Rapor Pendidikan | Rp 250.000 |
28. | Sertifikat produk/sertifikat resmi/lisensi/ISO yang dikeluarkan oleh instansi resmi | Rp 2.000.000 |
29. | Surat keterangan pernah bekerja/paklaring | Rp 100.000 |
30. | NPWP | Rp 200.000 |
31. | Surat keterangan domisili | Rp 500.000 |
32. | Akta/Surat Keterangan Kematian | Rp 150.000 |
33. | Buku pelaut /Seaman | Rp 650.000 |
34. | Dokumen perusahaan (Akta pendirian / NIB) | Rp 2.000.000 |
35. | Dokumen Notaris (dokumen yang pengurusannya membutuhkan notaris) | Rp 2.000.000 |
Last Updated:
14 September 2023
DAFTAR DOKUMEN & NILAI GANTI RUGI
| ||
No.
|
Jenis Dokumen
|
Nilai Ganti Rugi
|
1. | Akta Kelahiran | Rp 300.000 |
2. | Kartu Tanda Penduduk (KTP) | Rp 200.000 |
3. | Kartu Keluarga | Rp 200.000 |
4. | Passport | Rp 1.000.000 |
5. | Visa Eropa | Rp 2.000.000 |
6. | Visa Amerika/Kanada | Rp 3.000.000 |
7. | Visa Asia | Rp 1.000.000 |
8. | Dokumen Perbankan (Letter of Credit / Bank Garansi) | Rp 1.000.000 |
9. | BPKB Mobil | Rp 4.000.000 |
10. | BPKB Motor | Rp 3.000.000 |
11. | STNK Mobil | Rp 2.500.000 |
12. | STNK Motor | Rp 1.500.000 |
13. | Mutasi kendaraan (mobil/motor) | Rp 1.000.000 |
14. | Kir kendaraan | Rp 1.000.000 |
15. | SIM A | Rp 650.000 |
16. | SIM B/B1/B2 | Rp 1.200.000 |
17. | SIM C | Rp 600.000 |
18. | SIM Internasional | Rp 650.000 |
19. | Sertifikat training/seminar/workshop yang dikeluarkan oleh instansi pemerintah atau instansi pelatihan khusus | Rp 1.000.000 |
20. | Sertifikat training/seminar/workshop (non-pemerintahan, non-instansi) | Rp 250.000 |
21. | Sertifikat training/seminar/workshop (yang dikeluarkan oleh Lembaga Pendidikan formal non-formal/organisasi resmi dibawah naungan Lembaga Pendidikan) | Rp 250.000 |
22. | Surat Keputusan/SKEP/SK (pengangkatan/penetapan jabatan/pemindahan tugas/putusan pensiun) | Rp 500.000 |
23. | Akta (Perjanjian) Jual beli (tanah, bangunan, rumah, apartemen, ruko, motor, mobil dll.) | Rp 1.500.000 |
24. | Sertifikat tanah | Rp 2.000.000 |
25. | Dokumen tender | Rp 2.000.000 |
26. | Ijazah | Rp 500.000 |
27. | Rapor Pendidikan | Rp 250.000 |
28. | Sertifikat produk/sertifikat resmi/lisensi/ISO yang dikeluarkan oleh instansi resmi | Rp 2.000.000 |
29. | Surat keterangan pernah bekerja/paklaring | Rp 100.000 |
30. | NPWP | Rp 200.000 |
31. | Surat keterangan domisili | Rp 500.000 |
32. | Akta/Surat Keterangan Kematian | Rp 150.000 |
33. | Buku pelaut /Seaman | Rp 650.000 |
34. | Dokumen perusahaan (Akta pendirian / NIB) | Rp 2.000.000 |
35. | Dokumen Notaris (dokumen yang pengurusannya membutuhkan notaris) | Rp 2.000.000 |
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