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Improving Delivery Service Quality, J&T Express Wins Indonesia Original Brand Award 2023

Jakarta, 18 September 2023 – As a delivery service brand that is young, active and warm, and continues to develop innovation in its delivery services, J&T Express won the prestigious award in the Indonesia Original Award 2023. This award marks J&T Express' extraordinary achievement in providing high quality services to customers and maintain customer trust. This award is given to the company that has the best assessment in the best satisfaction, loyalty and advocacy index in the Courier category.

Organized by SWA and Business Digest, the award took place in a hybrid format at the Shangri-La Hotel, Jakarta on September 15 2023. Rigorous assessment was carried out through gradual customer surveys in the 21-40 year age range. The assessment methodology includes direct interviews and the use of a mobile survey application with 5,000 respondents in 6 main cities, including Medan, Jakarta, Bandung, Semarang, Surabaya and Makassar.

"This appreciation is the result of the hard work of all teams in maintaining the quality of delivery services and also the trust of customers who play an important role for the company." said Iwan Senjaya, Key Account Manager J&T Express. "Entering its 8th year of serving deliveries in Indonesia, J&T Express is committed to continuing to provide new space for the needs of the community, both service users and e-commerce business players who continue to grow," he added.

As time goes by, the need for delivery is growing, to answer this need J&T Express also presents several service options according to delivery needs. Apart from the regular service (EZ) and J&T Super, which is the flagship delivery service between cities that can be delivered within one day, this company also introduced a new service, J&T Doc, which emphasizes the convenience of sending document packages as well as a more economical delivery cost option with convenient service. . Even though it is currently still available in the Jabodetabek area, the company plans to gradually expand it to reach all of Indonesia.

J&T Express also continues to improve delivery operational efficiency through the use of automatic sorting machines. This aims to maintain the quality of the Service-Level Agreement (SLA) which is held high by the company in meeting its delivery needs. For people who have overseas delivery needs, J&T Express offers J&T International Standard Express delivery services to Malaysia, Singapore, Thailand and China.

In an effort to provide more benefits to customers, the company also provides attractive offers on each of its services. By opening various service options and ease of transactions, J&T Express hopes to have a positive impact on everyone and support the growth of Micro, Small and Medium Enterprises (MSMEs) in Indonesia. J&T Express is committed to continuing to innovate and provide the best delivery experience to customers throughout the country in particular and throughout the world in general.

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