J&T Express, a global logistics service provider, today released its 2025 Environmental, Social, and Governance (ESG) Report globally. The report comprehensively outlines the Company’s latest practices and achievements in smart operations, energy management, employee rights protection, talent development, business ethics, and social responsibility. It also highlights J&T Express’ commitment to integrating sustainability initiatives across its global logistics network while driving high-quality growth.

Driving Green Operations and Energy Efficiency

Over the past year, J&T Express has implemented smart logistics and energy transformation by leveraging Artificial Intelligence (AI) and big data throughout its operational chain. These initiatives have positively contributed to route optimization, improved sorting efficiency, and strengthened last-mile delivery services. J&T Express also expanded its global network through the development of 14 core logistics parks worldwide, covering a total gross floor area of 1.05 million square meters, while strengthening infrastructure with more than 150,000 permanent magnet synchronous motorized rollers and over 400 energy-saving conveyor belts. Meanwhile, the Company continued to expand its green packaging initiatives through the deployment of 38.27 million reusable transit bags, which have been utilized approximately 3.33 billion times.

In terms of low-carbon transportation, J&T Express continues to promote cleaner and electrified vehicles. In China, the number of LNG trucks reached 1,697 units, accounting for 30% of the total fleet, while the Philippines has fully adopted B5 biodiesel and Singapore operates 6% electric trucks within its fleet. By the end of 2025, J&T Express had also deployed more than 1,000 autonomous vehicles. In addition, the Company continues to strengthen the utilization of railway and maritime transportation to improve operational efficiency.

Strengthening Employee Care and Safeguarding Employee Rights and Development

J&T Express continues to strengthen its commitment to creating an inclusive and equal-opportunity workplace, supported by employee care systems focused on career development, health, and well-being. In China, the implementation of the Platform Algorithm and Labor Rules Agreement 2025 marked an important milestone. Covering more than 290,000 workers, the agreement focuses on wage protection, career development, and algorithm transparency, while strengthening worker protection in the digital economy era.

In terms of talent development, J&T Express consistently strengthens its integrated global training system. Throughout 2025, the number of courses on its digital training platform increased by 60%, while total training hours grew by 2.8 times. In addition, more than 27,000 safety training sessions were conducted globally, reaching over 1.4 million participants and reinforcing the Company’s safety culture and employee protection foundation sustainably.

Advancing Social Responsibility and Supporting Community Development

J&T Express consistently reinforces its social commitment through various initiatives in community empowerment, education, and post-disaster assistance. In Chongqing, China, the Company utilized drones for the first time to support the collection and distribution of oranges in mountainous areas, with a carrying capacity of up to 10 tons per day, helping reduce labor costs for farmers. In Thailand, J&T Express also partnered with the Department of Agricultural Extension to introduce fresh fruit logistics services to support more efficient agricultural distribution.

In disaster response efforts, J&T Express has actively participated in various relief initiatives across multiple countries. Following the fire incident in Tai Po, Hong Kong, the Company promptly donated HK$10 million and distributed 300 packages of daily necessities to evacuation centers. Meanwhile, in response to flooding in Aceh Province, Indonesia, J&T Express Indonesia deployed a chartered flight to deliver 13 tons of aid supplies to affected areas as part of its support for community recovery efforts.

In Indonesia, the Company’s social responsibility commitment extends beyond disaster relief efforts. Throughout 2025, J&T Express carried out various social initiatives through:

J&T Antar Inspirasi Program

• Educational appreciation grants worth IDR 100 million each for 10 selected students

• Training programs for more than 40 teachers in Central Sulawesi

• Distribution of more than 600 books and library management training at SDN 02 Mola Utara, Wakatobi

10th Anniversary Social Programs

• Distribution of free meals to more than 26,000 beneficiaries across 26 locations in Indonesia

• Distribution of 1,000 basic necessities packages in Padang, Makassar, Surabaya, Pontianak, and Jayapura

• Revitalization of public facilities in Surabaya, Bekasi, and Semarang

Strengthening Business Ethics and Global Compliance

J&T Express continues to strengthen its global governance through a combination of centralized oversight at the group level and implementation across subsidiaries. This framework covers anti-corruption, fair competition, supply chain compliance, and trade secret protection as part of the Company’s sustainable operational foundation.

Throughout the reporting period, all directors and senior management participated in anti-money laundering, counter-terrorism financing, and anti-corruption training with a 100% participation rate. At the same time, integrity training reached more than 89,000 employees, while compliance standards were also extended across the supply chain.

Dylan Tey, Chief Financial Officer of J&T Express, stated, "ESG has become an integral part of the Company’s operations, rather than merely a concept. Over the past year, J&T Express has consistently driven low-carbon transportation transformation and strengthened governance for new working models, including through the development of sustainable logistics solutions and industry-leading algorithm negotiation mechanisms. Moving forward, we will continue to optimize technology utilization and strengthen ESG governance and transparency to drive sustainable growth and create long-term value for all stakeholders."

J&T Express on Thursday (23/04) held an audience meeting with the Directorate of Learning and Student Affairs, Ministry of Higher Education, Science and Technology, to explore potential collaboration in supporting the development of student capacity in Indonesia. This meeting marked an initial step in opening opportunities for synergy between the industry and the government, particularly in delivering learning approaches that are more practical and relevant to industry needs.

Present at the meeting were Manager of Public Affairs J&T Express, Adriansyah Halim, S.H., M.H., CPM; Public Relations J&T Express, Febe Santoso and Alfino Fauzan, representing J&T Express. They were received by Sukino, Head of the Student Affairs Working Team at the Directorate General of Higher Education; Harun Nasrullah, Member of the Student Affairs Working Team: Creativity, Interests, Talents, and Student Entrepreneurship at the Directorate General of Higher Education; and Nandan, Head of Administration Subdivision at the Directorate of Learning and Student Affairs, Directorate General of Higher Education, representing Ministry of Higher Education, Science and Technology.

During the meeting, J&T Express highlighted the importance of strengthening student capacity, not only from an academic perspective but also in preparing them to face the increasingly dynamic industrial landscape. This is crucial to ensure that students are not only ready to enter the workforce but are also able to adapt and actively contribute within it.

As a company closely connected to business activities and the industrial ecosystem, J&T Express sees the need for students to be equipped with a more comprehensive perspective from an early stage, including an understanding of business development opportunities as a potential career path. J&T Express also expressed its readiness to provide support and platforms for students across Indonesia, particularly in strengthening entrepreneurial capacity.

In the meeting, representatives from Ministry of Higher Education, Science and Technology expressed appreciation for J&T Express’ commitment to supporting the future of young generations, especially in encouraging entrepreneurship. For the government, empowering young generations cannot be done independently, but requires collaboration with the private sector to ensure broader and more sustainable impact. This collaboration is considered an important step in bridging industry needs with the development of student competencies at the higher education level.

This audience meeting also forms part of J&T Express’ efforts to expand its contribution to the education sector. Since 2025, J&T Express has placed education as one of the key focuses in its community empowerment program through J&T Antar Inspirasi. Going forward, this discussion is expected to lead to more concrete forms of collaboration, whether in the development of practice-based learning programs, strengthening student capacity, or other initiatives relevant to current industry and education needs.

J&T Express officially launched J&T Connect Preneur Goes to Campus, a program designed to equip university students with practical business-building skills in the digital era. Beyond interactive entrepreneurship sessions, the program also provides intensive mentoring and access to funding opportunities. The program will be held across five cities: Medan, Malang, Bandung, Bogor, and Jakarta.

Herline Septia, Brand Manager of J&T Express, stated that the program is designed not only as a learning platform, but also as an ecosystem that provides real access for students to build and grow their businesses. “Through our two main sub-programs, Campus Talk Show and the J&T Super Seller incubation competition, we provide comprehensive support ranging from insights and mentoring to direct funding, enabling students to develop businesses that are more competitive and sustainable,” said Herline.

Bringing Campus Talk Shows to Five Universities, J&T Express Inspires Student Entrepreneurship

As part of the first series of the program, J&T Express presents the J&T Connect Preneur Campus Talk Show as an interactive forum for students and industry practitioners to share entrepreneurial insights. In this sub-program, J&T Express once again collaborates with Rizky Arief, CEO of HMNS Perfume, as the main speaker, considering his previous involvement in several J&T Express programs and his success in building HMNS Perfume into a popular brand among young consumers.

Rizky Arief, CEO of HMNS, said, “I’m excited to once again collaborate with J&T Express on a program with a meaningful purpose in supporting young entrepreneurs. Initiatives like this are highly relevant because they not only provide learning opportunities, but also create space for young people to gain hands-on experience in building businesses. Amid an increasingly competitive industry landscape, programs like this are essential to help young entrepreneurs not only survive, but also create sustainable growth.”

The Campus Talk Show will be held at five universities with topics tailored to industry dynamics and local trends. The schedule for the J&T Connect Preneur Goes to Campus Talk Show is as follows:

• Universitas Pendidikan Indonesia : May 7, 2026

• Universitas Sumatera Utara : May 21, 2026

• IPB University : May 26, 2026

• Universitas Brawijaya : June 4, 2026

• Universitas Pertamina : June 9, 2026

J&T Super Seller: A Real Platform for Students to Grow Their Businesses

The competition is open to active university students across Indonesia who have been running a business for at least six months. Ten selected participants will receive IDR 20 million in funding during the incubation phase to support business development from the early stage. During the grand final, participants will compete for a total prize pool of IDR 225 million, consisting of IDR 100 million for first place, IDR 75 million for second place, and IDR 50 million for third place as further support for business growth.

Throughout the incubation period, participants will also receive structured mentoring covering key aspects of business development, including business strategy, financial management, brand storytelling, and the role of logistics in business optimization.

Herline Septia, Brand Manager of J&T Express, added, “We want to encourage students not only to start businesses, but also to grow them sustainably. Through our logistics capabilities, J&T Express plays a role beyond delivery services, acting as a business enabler that supports the growth of young entrepreneurs in Indonesia.”

In line with its intended impact on students, J&T Connect Preneur Goes to Campus has received support from the Ministry of Higher Education, Science and Technology of the Republic of Indonesia (Kemdiktisaintek RI). The program is also supported by Narasi, Young on Top, Prabu, Satu Dental, Kacamatamoo, and Kapal Api, alongside media partners including Tribunnews, Kompas, Viva, Marketeers, Marketing, Radar Bali, Radar Jogja, Radar Kediri, Radar Semarang, Radar Surabaya, Radar Bandung, Manado Post, Kaltim Post, and Batam Pos.

Registration for J&T Super Seller is open from April 28 to June 13, 2026 through:
https://jntdekatdihati.com/superseller/

Indonesia’s children’s book industry continues to show strong and positive growth. Data from the Indonesian Publishers Association (IKAPI) in mid-2025 recorded a 17% increase in children’s book sales compared to the previous year.

This growth reflects a sustained demand for content that goes beyond education—books that help shape children’s character and ways of thinking from an early age.

At the same time, shifting consumer behavior and the rapid expansion of digital distribution channels have significantly broadened the industry’s reach. Marketplaces and social media now serve as powerful platforms, enabling books to reach readers across regions—even extending to international markets.

Amid these dynamics, Ziyadbooks has emerged as one of the industry players that has successfully adapted and grown alongside the evolving ecosystem. With more than 21 years of experience, Ziyadbooks now focuses on children’s books and has reached millions of readers, both in Indonesia and abroad.

Ziyadbooks’ journey began with a mission to contribute to the nation’s intellectual development through literacy. Since its inception, the company has been committed to delivering reading materials that not only educate, but also nurture character, instill values, and equip children with a global perspective.

Initially, Ziyadbooks focused on teen and self-development books. However, over time, the company recognized that children’s books offer far greater potential in shaping future generations from an early age.

“Over time, we realized that children’s books are where we can create a broader impact,” said Mr. Rubiyanta, S.P., M.M., Director of CV. Ziyad Visi Media (Publisher of Ziyadbooks)—a vision that continues to guide the company today.

Today, millions of books have reached readers across various regions, even extending beyond national borders. Technological advancements and the rise of marketplaces have marked a key turning point, accelerating Ziyadbooks’ distribution to a wider audience.

This momentum was further strengthened in 2023, when Ziyadbooks began actively developing its affiliate program. Through initiatives such as challenges, community engagement, and dedicated affiliate programs, marketplace sales saw significant growth—driving faster business expansion.

Behind this growth, logistics has played a critical and inseparable role.

For approximately five years, Ziyadbooks has partnered with J&T Express to support product distribution across Indonesia. With its extensive network reaching diverse regions, J&T Express ensures that every book is delivered quickly and safely to customers—even in remote areas.

“Delivery speed and reliability greatly influence customer trust. When shipments run smoothly, both resellers and buyers feel more confident to continue transacting,” shared the Ziyadbooks team.

Flexible pick-up services—available in both the afternoon and evening—have also enhanced operational efficiency, especially for a team managing high-volume distribution. In addition, an easy-to-use real-time tracking system provides transparency and peace of mind for both sellers and buyers.

For Ziyadbooks, logistics is more than just delivery—it is a crucial part of building a seamless customer experience. When books arrive on time, trust grows, and the impact of each reading experience reaches even more families.

Through this journey, Ziyadbooks demonstrates that a business built on a strong vision, adaptability, and the support of the right ecosystem can continue to grow—and create meaningful impact for society.

Rising online shopping activity in recent years has significantly driven the growth of parcel volumes. Along with this trend, the habit of checking shipment status online has become increasingly common. However, despite this convenience, it is important for the public to ensure that the tracking process is conducted through official channels. This step is crucial to avoid the growing risks of digital security threats.

Herline Septia, Brand Manager of J&T Express, stated, “Digitalization has made it easier for people to use delivery services, including checking shipment status. Today, checking J&T Express tracking has become much more practical as it can be done anytime online. It has even become part of daily routines, especially for those who frequently shop online or send packages. However, alongside this convenience, people need to remain cautious of potential data security risks if tracking is done through unofficial channels.”

Tips for Safe J&T Express Tracking

To ensure a safe and seamless experience, here are several tips to follow when checking J&T Express tracking:

1. Access Official Website or Application Only
   Customers can check J&T Express tracking through the official website at https://jet.co.id/track or via the J&T Express mobile application under the “Track Waybill” feature on the homepage. Simply enter the tracking number and phone number to view detailed shipment status. This feature is available 24/7, with real-time updates that allow customers to monitor their parcels accurately and conveniently.

2. Avoid Entering Tracking Numbers on Unofficial Platforms
   Checking J&T Express tracking outside official channels, especially on unfamiliar websites or applications, may pose digital security risks. A tracking number contains sensitive personal data, including full name, address, and phone number. If accessed through untrusted platforms, this data may be recorded and misused by irresponsible parties.

3. Be Cautious of Suspicious Links via Messages or Social Media
   Various digital fraud schemes today involve fake links designed to deceive users. Typically, perpetrators send links via SMS or messaging apps such as WhatsApp, claiming to provide shipment confirmation or tracking services. This is a form of phishing, where personal data can be stolen once the link is accessed. The consequences may extend beyond data misuse to potential financial fraud, including unauthorized access to bank accounts.

J&T Express Commitment to Secure Delivery Services

As a delivery service provider, J&T Express remains committed to delivering services that are not only fast and efficient but also secure and transparent for customers. The ease of checking J&T Express tracking reflects the company’s effort to provide full visibility throughout the delivery process.

Should customers encounter any issues, J&T Express offers 24/7 customer support through its Call Center at 021-8066-1888 or via official WhatsApp at +62 8954-0218-6000. With responsive support and an integrated system, J&T Express ensures that every delivery process remains safe, convenient, and reliable for all customers.

Dear All J&T Express Customers,

We would like to inform you that there are shipping constraints with the following details:

·        There are delivery delays to areas in Bali Province and West Nusa Tenggara Province due to traffic congestion and queueing at Ketapang–Gilimanuk Port.

·        There are delivery delays to several areas in DKI Jakarta Province due to heavy rainfall, including:

o   Kalideres District, West Jakarta City

o   Cengkareng District, West Jakarta City

o   Kembangan District, West Jakarta City

o   Palmerah District, West Jakarta City

o   Pasar Minggu District, South Jakarta City

o   Cilandak District, South Jakarta City

o   Ciracas District, East Jakarta City

o   Penjaringan District, North Jakarta City

·        There are delivery delays to most areas in Tangerang City, Banten Province due to flooding.

J&T Express, a global-scale delivery service provider, revealed that shipping trends among the public during Ramadan 2026 have become increasingly diverse. Data from J&T Express shows that the fashion category dominated shipments during Ramadan 2026. Interestingly, not only fashion dominated, this year’s Ramadan was also accompanied by high demand from other categories, reflecting the diverse needs of the public during Ramadan.

Top 3 Most Shipped Product Categories

The following are the product categories most frequently shipped by J&T Express customers during the Ramadan 2026 period:

1. Fashion. The dominance of the fashion category in shipments reflects the strong tradition of people preparing new clothes for Eid. On the other hand, this also shows that the trend of online fashion shopping remains high during Ramadan.

2. Beauty. The high volume of beauty product shipments reflects the increasing attention of the public toward personal care. Ahead of the moment of gathering during Eid, the need to present their best appearance drives demand in this category.

3. Documents. The dominance of document shipments shows that administrative activities continue during the increase in shipments for Eid preparation needs, with higher demand usually occurring ahead of the long Eid holiday.

Robin Lo, CEO of J&T Express, said that these findings reflect how people utilize logistics services more broadly during Ramadan.
“Ramadan this year shows that shipments are no longer driven by just one type of need. Various needs arise simultaneously, from Eid preparation, personal needs, to professional activities. This indicates that logistics services are increasingly becoming part of people’s daily lives,” he said.

Jakarta Becomes the City with the Highest Shipment Destination

From a regional perspective, Jakarta and Surabaya became the main shipment destinations during Ramadan 2026, driven by their roles as metropolitan cities with high population density and economic activity. Shipment demand in both cities comes not only from consumption but also from business activities that continue during the Ramadan period. Interestingly, Bekasi City also recorded high shipment volumes, in line with its position as a growing satellite city.

“Ramadan is not only a moment of increased shipment volume, but also a period that emphasizes the strategic role of logistics services in supporting various aspects of people’s lives. Therefore, we continue to maintain network readiness and service quality, to be able to meet increasingly dynamic shipping demands in various moments,” Robin concluded.

J&T Express, a global logistics company, has officially expanded its service reach through the integration of J&T Express services into the MyTelkomsel application.

This integration aims to improve accessibility to drop point and courier services, making it easier for users to send packages via the MyTelkomsel app. More than 160 million Telkomsel mobile and home internet customers can now enjoy J&T Express delivery services that are convenient, fast, and secure, directly through their mobile devices.

How to Send Packages with J&T Express via MyTelkomsel:

1. Open MyTelkomsel - Daily & Productivity - J&T Express Quick Order

2. Fill in sender and recipient details

3. After completing the payment, users will receive a shipping barcode

4. Two delivery methods are available:

• Drop off the package at the nearest J&T Express Drop Point and show the barcode to the staff

• Request a pickup by a J&T Express courier and show the barcode to the courier

  
  

J&T Express is also offering a 20% shipping discount exclusively for MyTelkomsel users. The discount is applied automatically to every transaction made through the MyTelkomsel app, without the need to enter a voucher code.

This collaboration marks a strategic step by J&T Express and Telkomsel in strengthening the national digital ecosystem, while addressing the growing demand for delivery services that are fast, convenient, and aligned with today’s digital lifestyle.

“Logistics has become part of people’s daily lives, and therefore it should be easily accessible. At the same time, we see strong alignment in this collaboration, as both parties focus on digital users who prioritize convenience and efficiency. We hope to continue encouraging the adoption of digital services in everyday shipping activities,” said Erick, Marketing Director of J&T Express.

“The integration of J&T Express logistics services into MyTelkomsel is part of our commitment to delivering more comprehensive digital experiences and solutions that meet customer needs within a single application. We hope that various customer activities, including package delivery, become easier and more practical with MyTelkomsel,” said Dedi Suherman, Vice President of Digital Experience at Telkomsel.