Our Commitment

Service Ethic

Politeness, good service, high work ethic, the totality of honesty, professionalism.

Limit Service Time

Express services should not exceed 24 hours (same city)

Express services should not exceed 48 hours (domestic).

Delivery Range

Range of service based on the predetermined areas by company’s official website. Still provide shipment for reachable area which is outside the service area and are prohibited to reject the shipment that are still within coverage area.

Scope of Coverage Area

The complete data of the city and area that coverage by J&T Express indicated on site www.jet.co.id.

The Time Efficiency of Delivery and Pickup Goods

The package must be pick up within 1 hour after customer’s order

Package must already be sent within 2 hours after the package reach drop point.

Trace & Tracking

Customers are able to track the shipment status through company website

Call Center 0800-100-1188 (24 Hours Online)